How can I buy tickets?
There are two ways to purchase tickets, either at the theater (via the box office or kiosk) or on our website.
To purchase tickets from the website select “Theaters & Show Times, ” from the navigation bar. Select the theater you wish to attend, then date. Scroll through the list and when you’ve decided on which movie and at what time you’d like to watch it- select that time. This will transfer you to movietickets.com to complete the transaction. Once you’ve completed the transaction you will receive a confirmation email instructing you to collect your tickets from the kiosk upon arrival at the theater. *Please note that you must swipe the same credit card that you used for your purchase at the kiosk in order to retrieve your tickets. If you experience any complications please contact the theater you wish to attend and they will assist you.
How can I purchase a gift card/check my balance?
Gift cards may be purchased in any of our theaters or on our website. To purchase on our website select “Gift Cards” from the navigation bar, choose which style card you would like, how many cards you wish to purchase and the amount per card. The card will be mailed to the address you provide in 3 to 5 business days.
To check the balance on an existing gift card via our website, select “Gift Cards” from the navigation bar. Near the bottom of the page there is a prompt to enter the gift card code to check the balance. That code can be found on the back of your gift card. You can also check the balance on your gift card when visiting the theater box office.
Do you offer Birthday Parties, how does that work?
We do offer birthday party packages . Just select “Birthday Parties” from the navigation bar and follow the directions on the form. A representative from the theater will contact you to coordinate your event.
What do I do if I want to bring a large group to the movies and/or rent an auditorium?
For groups and theater rentals please select “Rentals/Groups,” from the navigation bar and fill in the form as directed. Someone will respond to your request via the contact information you provide. Please try to provide as much advanced notice as possible that we may accommodate all requests.
Do you offer military discounts; what do I need to do to receive the discount?
We do offer a discount for all military personnel. We require proper identification at the time of purchase in order to verify military status. Some ways to verify that you are, or have been, in the military are to: present a copy of your discharge papers, show us your military ID card or show us your current state ID that displays your veteran status. Discount tickets may only be purchased at the box office. We regret that we are not able to offer these online for purchase.
Do you have assisted listening or closed caption devices at your theater?
All of our locations offer assisted listening and/or closed caption devices. Some of our locations also offer open caption performances on a weekly basis. The movie show times list on our webpage indicates which type of devices are offered at each location and for which specific movies.
If you have any specific questions or need additional assistance please call your local Cinemagic Theater, and we will do our best to accommodate your specific needs.
Does “No Passes,” mean that the movie is sold out; am I still able to buy tickets?
The phrase “no passes,” does not refer to the purchasing of tickets.
Our organization issues passes for charitable and promotional purposes. When a movie has “No Passes” listed next to a film title, it simply means that those complimentary and promotional passes may not be used for that particular movie due to film company restrictions.
I’m trying to look up show times for next week, but your website doesn’t show any times. Why is that; are you open that day?
We are open every day of the year. Our schedules change regularly based upon a number of different factors including movie release dates and holidays. Our regular schedules are prepared with Friday to Thursday as our business week and are posted by Tuesday night for the upcoming week beginning on Friday .
What is a “Sensory Friendly” movie?
Sensory friendly movies are for individuals living with autism, and others, to enjoy their movie going experience in a safe and accepting environment. In order to provide a more comfortable setting for individuals on the autism spectrum, we keep the auditorium lights turned slightly up and the sound turned slightly down. The movie (typically G- or PG-rated) will start promptly at 10:00 a.m. Because some have strict, special dietary needs, families are permitted to bring their own gluten-free, casein-free snacks from home.
Additionally, audience members are welcome to get up and dance, walk, shout or sing - in other words, our no talking policy will not be enforced unless the audience safety is in question. Being able to relax and enjoy your movie-going without worrying if someone will complain or be disturbed by noise or movement is a wonderful experience. Many others, not on the autism spectrum, also enjoy Sensory Friendly Films, it's a great opportunity to enjoy a movie in a climate of acceptance and understanding.
I heard that you show the MET Opera. Where can I find more information on this?
Information on all of our event content can be found on the “News” page or by selecting the content title on the home page.